Frequently asked questions

The pickup and delivery countries (or cities), the type of goods, the approximate weight and size, and how quickly you need them delivered. If you know the number of pallets or cartons and their dimensions, include those too. The more detail you share, the more accurate your quote will be.

Air freight is the fastest and suits urgent, valuable or smaller shipments. Sea freight is the most economical for large or heavy cargo when time is less critical. Road freight is ideal for shipments within the same region or across neighbouring countries. Tell us your budget and deadline and we will recommend the best option.

FCL (Full Container Load) means you book a whole 20ft or 40ft container just for your goods. LCL (Less than Container Load) means your cargo shares a container with other shipments and you pay only for the space you use. LCL is usually better for smaller volumes, while FCL becomes cheaper and faster once you have enough cargo to fill most of a container.

Yes. Our customs team prepares and submits your import and export declarations, classifies your goods with the correct HS codes, calculates duties and taxes, and arranges any permits or certificates you need. We check your documents before the cargo arrives to avoid delays at the border.

Once your shipment is booked, you receive a reference number. Contact our team with that number by phone, email or WhatsApp at any time and we will give you a full status update, including the current location and estimated arrival time.

Yes. Carriers are only liable for a limited amount if goods are lost or damaged, so we strongly recommend cargo insurance for valuable shipments. We can arrange cover for the full value of your goods. Just ask for it when you request your quote.